Remote Engine Immobiliser
View the published online operating instructions.
View instructions →TrackN / Customer support
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Getting started & troubleshooting
My vehicle won’t start. What should I check?
Confirm that you have disarmed the immobiliser using the authorised PIN, phone or control method for your product. Check for signs of a flat vehicle battery. If it still won’t start, contact your installer or TrackN. Do not cut, bridge or disconnect immobiliser wiring. If you are stranded in an unsafe location, seek roadside assistance.
I’ve just purchased a TrackN product. Where do I start?
Check the model on your packaging and keep your receipt. Arrange installation with a suitably qualified auto electrician and use the instructions supplied with your exact model. For connected products, confirm activation and account access before relying on remote features. Bought from Supercheap Auto? Include your receipt and product model when contacting us.
My vehicle has had a flat battery or electrical work.
Make sure the vehicle battery has been checked and restored by a qualified person, then try the normal disarming procedure. If the device does not respond, ask your installer to inspect the installation and power supply. Avoid changing wiring or device settings yourself.
4G GPS Remote Engine Immobiliser
Why isn’t my vehicle’s location updating?
Check the timestamp of the last location update, your account and subscription status, and whether the vehicle has battery power. Underground parking, buildings and poor mobile reception can delay updates. If safe and the vehicle operates normally, check again in an open area. Contact support if the location remains out of date.
How do I use remote immobilisation safely?
Follow the operating instructions for your device and installation. Only request immobilisation when the vehicle is stationary in a safe location and you are authorised to do so. Never attempt to stop a moving vehicle. A command may be delayed when the device is offline; do not assume a command has taken effect until its status is confirmed.
Does the Remote Engine Immobiliser need a subscription?
An active service is needed for connected features such as mobile communications, tracking and remote commands. Check your plan or contact TrackN for your monthly charge, activation requirements and any reactivation costs. Ask support about your specific device’s behaviour before allowing its service to lapse.
I need help with login, activation or account access.
Use the account details and app or portal supplied when your device was activated. Try the password recovery option if available. If you cannot sign in, contact TrackN with your account email and product details. Never send your password or verification codes.
Keypad Immobiliser
I’ve forgotten my PIN. How do I get help?
Contact TrackN for assistance with your model. Ownership verification may be required before reset support is provided. Avoid repeated guesses, which may trigger a temporary lockout. Never include your PIN in an email.
How do I change my PIN?
Use the PIN change procedure in the operating guide supplied with your exact keypad model. If you do not have the guide, request a copy from TrackN. Keep your new PIN private and confirm normal operation in a safe, parked location.
Smartphone Immobiliser
My phone won’t connect to the immobiliser.
- Check that Bluetooth is switched on and your phone is near the vehicle.
- Open the app specified in your product guide and check its required permissions.
- Confirm the phone has already been authorised for this device.
- Restart the app and, if needed, your phone.
I have a new phone, or need to add another driver.
Follow the authorised user instructions for your device. Contact support before replacing your only authorised phone or transferring access. Only grant access to people you trust, and remove access when it is no longer needed.
Which app should I download?
Use the app name or QR code supplied with your product. Different TrackN products may use different apps. If unsure, email a photo of the product label or packaging to support so we can direct you to the correct app.
Installation, ownership & warranty
Can TrackN help me find an installer?
Contact us with your suburb, postcode, vehicle make, model, year and TrackN product. We can advise on installation options. Installation availability and charges depend on your location, vehicle and installer.
Can I transfer my device or sell my vehicle with it installed?
Contact TrackN before moving the device or handing over the vehicle. We can advise on installation, account changes and removing your access. Have a qualified installer handle any removal or refitting.
How do I request warranty assistance?
Contact TrackN before removing or replacing the device. Provide your proof of purchase, product model, installation date, installer details and a description of the fault. Support can confirm the warranty terms that apply and the next steps.
No matching answers. Try “PIN”, “GPS” or “Bluetooth”, or contact support.
Choose your product
Start here for help with your immobiliser.
4G GPS Remote Engine Immobiliser
Activation, vehicle location, connected features and account support.
Get remote immobiliser help →Keypad Immobiliser
Everyday operation, PIN assistance and help when your vehicle won’t start.
Get keypad help →Smartphone Immobiliser
Phone pairing, Bluetooth connection and authorised user assistance.
Get smartphone help →Talk to TrackN
Still need help?
Get in touch with our Australian support team.
1300 895 200info@trackn.com.auHelp us help you faster.
- Your product model and vehicle registration
- Your account email, if applicable
- A brief description of the issue and when it started
- Your installer and purchase details, if relevant
Please do not send passwords, PINs or verification codes.
For an emergency or immediate danger, call 000. If your vehicle is unsafe to drive, contact roadside assistance.
Product guides & instructions
Use the guide that matches your product. Need a different version? Ask our team.
Keypad Immobiliser
Request the operating guide and PIN instructions for your model.
Request guide →Smartphone Immobiliser
Request the correct app setup and pairing guide.
Request guide →Installation made easier.
Looking for an installer?
Tell us your location, vehicle details and TrackN model so we can help with your next step.
Ask about installation →Are you an auto electrician?
Interested in installing TrackN products? Send us your business details and service area.
Installer enquiries →How can we help you today?
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FAQs
We can usually do the install in about 45 minutes to 1 hour.
Yes, your car likely has an immobiliser in the key. However, if someone steals your keys, they can take your car. Our immobilisers prevent this by adding a keypad or a secret sequence that must be done correctly before the car can be started, even with the keys.
No, we come to you to do the install, either at your home, work, or even a shopping centre.
Yes, if you go to the government website and look at the approved installer list, you will see our company name listed there.
It’s best to check with your manufacturer, as some brands do, but most don’t void the warranty for an immobiliser install.
This depends on who your insurer is. Some do give a discounted premium, but some don’t.
You can call us 24/7 and we will help you out. If you are too far away, all roadside assistance companies can help you.
The immobilisers come with 1 or 2 years product warranty depending on what type you get. We have a faulty workmanship warranty if it were to be a fault from the install. Please note if the fault is not caused by the immobiliser, we will have to charge you for our time.
No, if you use your car more than once every 12 months, you will not have any battery faults or drainage.
Yes, we can do as many cars as you have, as long as we have the booking times available, we can do them all.
You can call us or any other auto electrician and have them remove it at any stage.
We have a few different options with us at all times. There are the normal keypad types or there are some other pretty special options we can fit. These are a bit of a secret and are approved for this trial, but we don’t like advertising the way we can install them. If you want to know more about this type, please email or call us.
TrackN is one of the leading providers of telematics services and offers a wide range of GPS trackers to suit every need and asset.
- 1300 895 200
- info@trackn.com.au
- 18 Manufacturer Dr, Molendinar 4214
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