Privacy Policy

TrackN Pty Ltd

Last updated: 22/11/2025

TrackN Pty Ltd (“TrackN”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all visitors, customers, partners and users of our website and services.

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1. What information we collect

We may collect the following types of personal information:

a) Personal identification

• Name

• Company name

• Email address

• Phone number

• Billing and payment details

b) Technical & usage data

• IP address

• Browser type

• Device type

• Pages visited

• Time and date of visits

c) Telematics & vehicle data (where applicable)

For customers using TrackN products and services:

• Vehicle location (GPS data)

• Device IDs and serial numbers

• Usage statistics

• Event data (e.g. immobilisation events)

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2. How we collect information

We collect information when you:

• Visit our website

• Fill out enquiry or contact forms

• Create an account

• Purchase or use our products

• Communicate with us (email, phone, social media)

• Use TrackN devices or platforms

We may also collect information via cookies and analytics tools.

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3. How we use your information

We use your information to:

• Provide and manage our products and services

• Process payments and invoices

• Respond to enquiries and support requests

• Improve our website and services

• Send service updates, marketing or product information

• Meet legal and regulatory obligations

We do not sell your personal information.

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4. Disclosure of information

We may share your information with:

• Service providers (hosting, payment gateways, installers, support platforms)

• Business partners (where required to deliver services)

• Government or regulatory bodies (if legally required)

All third parties are required to handle your data securely and in line with privacy laws.

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5. Storage and security

We take reasonable steps to protect your information, including:

• Secure servers

• Encryption where appropriate

• Access controls

• Regular system monitoring

However, no method of transmission over the internet is 100% secure.

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6. Cookies and tracking

Our website uses cookies to:

• Improve user experience

• Analyse traffic

• Measure marketing performance

You can disable cookies in your browser settings, but this may affect website functionality.

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7. Access and correction

You may request to:

• Access the personal information we hold about you

• Correct inaccurate or outdated information

Requests can be made by contacting us (see Section 10).

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8. Overseas disclosure

Some data may be stored or processed using overseas servers or third-party platforms (such as cloud hosting or analytics tools). We ensure these providers comply with appropriate data protection standards.

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9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

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10. Contact us

If you have questions about this policy or your personal information, contact:

TrackN Pty Ltd
Email: info@trackn.com.au
Website: www.trackn.com.au

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Optional (but smart for TrackN)

You might also add a short section on the site footer:

“TrackN operates in compliance with the Australian Privacy Act and all applicable data protection regulations.”

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Pro tip for your setup (worth doing):

• Add this page to:

  • Website footer

  • Signup forms

  • Dealer / installer portals

• Pair it with:

  • Terms & Conditions

  • Data Usage / Telematics Disclaimer

For a telematics brand like TrackN, having this polished is huge for:

• Fleet clients

• Insurers

• Government tenders

• Enterprise deals

It quietly signals: “we’re legit, enterprise-grade, not a backyard GPS shop.”